SAP PCoE Technical Implementation
SAPBOT Technologies can help your organization develop and improve your support capabilities by providing empowering Operations Services in the areas of Certification Readiness, Technical Implementation and Managed Operations of your Partner Center of Expertise (PCoE), in compliance with SAP PartnerEdge policies.
Also, our private-label end-to-end Help Desk service seamlessly integrates a virtual support solution with your service portfolio, enabling you to provide implementation and managed services for your client's Customer Center of Expertise.
Our SAP PCoE Technical Implementation service is specially designed to help SAP VAR Partners build and setup a Support Infrastructure as a key requirement to opt for VAR-delivered support. With this service, SAP VAR Partners can secure the timely implementation of the physical applications, tools and systems necessary to get ready for PCoE certification.
To ensure the availability and proper functioning of your PCoE, the service focuses on:
- Remote Connectivity (SAP Router)
- Incident Management (Service Desk)
- Maintenance Management (Maintenance Optimizer)
- System Monitoring (SAP Early Watch)
Benefits
By engaging Global Online Partners, you get access to high quality services that will help you:
- Understand your channel partner specific responsibilities as a support provider.
- Learn how to establish a successful end-to-end support engagement model.
- Leverage roadmap for successful support setup.
- Receive coaching to prepare for compliance of the certification checklist.
- Be up-to-date about available enablement resources and know very early what you as a VAR need to do, implement or improve.
- Leverage SAP PCoE Certificate for marketing campaigns.